AI chatbotsare powerful, available 24/7 and use machine learning to answer a variety of customer questions. In one case, 63% of consumers preferred speaking with a chatbot over a human.
Most consumers prefer to receive an answer to their questions immediately. Rather than having to scroll through your website and find the answer themselves or fill out a contact form to receive a call or email at a later date, a chatbot allows customers to engage with your site without requiring an actual human to monitor the conversations.
While nothing beats human-to-human interaction, a bot can substitute until a support or salesperson needs to step in, and can do so using intuitive language that matches your company’s tone. What are your experience and preferences?
submitted by /u/Fusemachines_1
[comments]
Source link
